Shipping & Returns
Shipping Policy
1. Shipping Methods: We offer multiple shipping methods to accommodate your needs. During the checkout process, you can choose from the available options, which may include standard shipping, expedited shipping, or overnight shipping. The estimated delivery time will vary depending on the shipping method selected and your location.
2. Order Processing Time: Once your order is placed and payment is successfully processed, we will begin processing your order. Order processing typically takes 1-2 business days. Please note that during peak periods or special promotions, processing times may be slightly longer.
3. Shipping Cost: The shipping cost will be calculated based on the total weight of your order, the shipping destination, and the chosen shipping method. The shipping cost will be displayed during the checkout process before you confirm your purchase.
4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment.
5. International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. It is important to be aware of and comply with any customs regulations or import restrictions that may apply to your order.
6. Address Accuracy: Please ensure that the shipping address you provide is accurate and complete to avoid any delivery delays or issues. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address provided by the customer.
7. Shipping Delays: While we strive to deliver your order within the estimated timeframe, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, transportation issues, or unforeseen circumstances. We appreciate your patience in such situations.
8. Lost or Damaged Packages: In the unfortunate event that your package is lost or damaged during transit, please contact our customer service as soon as possible. We will work with the shipping carrier to initiate an investigation and assist you in resolving the issue.
If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer service. We are here to help ensure a smooth and satisfactory shipping experience for you.
Return & Exchange Policy
All Sales Are Final
Once an order has been placed and payment has been processed, all sales are final. We do not accept returns or offer refunds for online purchases, except in the following circumstances:
1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 48 hours of receiving the item. We will assess the situation and provide a resolution, which may include a replacement or refund.
2. Incorrect Item Shipped: If you receive an incorrect item due to our error, please contact our customer service within 48 hours of receiving the package. We will work to rectify the issue and arrange for the correct item to be shipped to you.
3. Lost or Missing Packages: In the event that your package is lost or missing during transit, please reach out to our customer service for assistance. We will initiate an investigation with the shipping carrier and take appropriate action to resolve the matter.
4. Exclusions: Certain items may be exempt from this policy due to hygiene or safety reasons. These items include but are not limited to personal care products, perishable goods, and intimate apparel. Please review the product description or contact our customer service for more information.
It is important to carefully review your order before completing the purchase as we are unable to accommodate changes, cancellations, or refunds for any other reason.
We strive to provide accurate product descriptions, images, and sizing information to assist you in making informed purchasing decisions. If you have any questions or concerns about a specific product, please contact our customer service prior to placing your order.
Thank you for understanding our no return or refund policy. Your satisfaction is important to us, and we are here to assist you with any issues that may arise within the stated circumstances.